Returns & Exchanges

At Framebridge, we take pride in the craftsmanship of every custom frame we build; if you aren't completely satisfied with your order, we are committed to making it right.

Return Process

• 1.
  Contact Our Team

  Reach out to our customer support specialists within 30 days of receiving your order to initiate a return or report any damage.

• 2.
  Submit Quality Photos

  For any craftsmanship issues or transit damage, provide clear photos of the frame and packaging to help us expedite your request.

• 3.
  Receive Your Label

  If a return or replacement is approved, we will provide a prepaid shipping label and instructions for secure packaging.

• 4.
  Resolution

  Once your return is processed, we will issue a full refund to your original payment method or begin building your replacement frame immediately.